Terms & Conditions
General Terms & Conditions
FortheChef.com ("Website") is operated by Forte Distribution Group Inc. This document governs your relationship with our Website. Access to and and use of this Website and the products and services available through this Website (collectively the "Services") are subject to the following terms, conditions, and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.
Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.
You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offense and FortheChef.com will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Intellectual Property, Software, and Content
The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of FortheChef.com or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by FortheChef.com and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.
Terms of Sale
By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
In order to contract with FortheChef.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. FortheChef.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. This will usually be FortheChef.com or may in some cases be a third party. Where a contract is made with a third party FortheChef.com is not acting as either agent or principal and the contract is made between yourself and that third party and will be subject to the terms of sale which they supply you. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.
a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.
b) Pricing & Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the "Total Cost".
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been dispatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.
Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law FortheChef.com and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect FortheChef.com's liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.
Linking to This Website
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.
Disclaimer as to Ownership of Trade Marks, Images of Personalities and Third Party Copyright
Except where expressly stated to the contrary all persons (including their names and images), third party trade marks and content, services and/or locations featured on this Website are in no way associated, linked or affiliated with FortheChef.com and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trade mark owners. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to FortheChef.com
You agree to indemnify, defend and hold harmless FortheChef.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service.
FortheChef.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.
If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause /sub-clause as is permitted by law.
We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise; please let us know if you have any complaints or comments.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and FortheChef.com. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of FortheChef.com.
Chef's Insider Program Terms and Conditions
Effective as of October 12th 5:00PM
Membership & Eligibility
Chef’s Insider is a rewards program offered by FortheChef.com to its customers located in the United States. Chef’s points are only awarded to registered accounts. In order to contract with FortheChef.com the member must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. The member does not need to register in order to make a purchase on FortheChef.com. The Chef’s Insider program is available to individuals only for personal use and there is a limit of one account per individual. Eligible individuals may enroll in the Chef’s Insider program by visiting here (collectively, the “Site”) and registering for an account. Upon registering for an account, the individual is automatically enrolled in the Chef's Insider Rewards program.
The member may earn Chef’s Insider points for dollars they spend on each online transaction, excluding federal, state, and local taxes, shipping charges, employee discounts, commercial account purchases, charitable donations, returns, refunds, and items purchased with a gift card or merchandise credits.For the member’s purchase to qualify to earn them points in the rewards program, the member must be signed in to their member account during the time of their purchase or provide their member account information when making the qualifying purchase. If the member returns items from a qualifying purchase, the appropriate number of points earned from the purchase will be automatically deducted from their account balance. The member is eligible to earn points and reach program tiers by making eligible purchases or taking other program actions mentioned below under Order Rewards, Referral Rewards, Social Share Rewards, and Additional Rewards Discount Offers.
Limitation of Liability
By signing up for the FortheChef.com’s Chef’s Insider Rewards Program, participants release and hold FortheChef.com, any affiliated companies, and its employees from any and all liability of any loss or damage of any kind arising from or in connection with this Rewards Program or acceptance or use of any points given. No responsibility is assumed for any telephone, computer, cable, network, satellite, electronic or internet hardware or software malfunction, failures, transmission interference, or service provider availability, traffic congestion, or unauthorized human intervention. Though the above causes are not exhaustive, and changes to the same can or will be made at the sole discretion of FortheChef.com as and when required without giving notice or any form of communication to Rewards Program members as individual groups.
Depending on the appropriate tier level, reward points will be awarded to the Rewards Program member for every dollar spent on product (minus any discounts given). No reward points will be awarded for shipping costs, or tax inclusion. Refer to the following for tier level based reward points:
- Appetizer: 1 Reward Point is awarded for every $1 spent
- Main Course: 2 Reward Points are awarded for every $1 spent
- Dessert: 5 Reward Points are awarded for every $1 spent
A “referral” is defined as a person who does not have an account with FortheChef.com who joins the FortheChef.com Chef’s Insider Rewards Program using the assigned referral ID or referral link, or a person who has not ordered at Forthechef.com before and places their first order using the given referral ID or referral link. Referrers will be awarded points for the following actions performed by their referrals:
- Ten (10) rewards points when referral creates a FortheChef.com Chef’s Insider account.
- Fifty (50) rewards points when referral places first order at FortheChef.com
Product Review Rewards
Members are able to earn 5 Chef’s Points per review posted about a product that they have purchased. Members are not able to earn points for reviewing products they have not purchased. All reviews are subject to approval by FortheChef.com, and only upon approval will the member earn points. We reserve the right to approve reviews only if they are honest and helpful and will help inform site visitors about the positives and negatives of the product(s).
Social Share Rewards
Ten (10) rewards points will be issued for each Facebook “share of purchase” and each Twitter “share of purchase” posted using the buttons provided on the order success page. These actions may only be performed using the buttons provided on the order success page. There is no limit to the amount of purchases that can be shared. Only one Facebook and Twitter share per purchase is eligible to earn points. FortheChef.com reserves the right at its sole discretion to modify, suspend, or cancel points received through social shares if these guidelines are abused. The member must be logged in to their FortheChef.com account to earn social share rewards after a purchase.
Additional Rewards Discount Offers
Provided that individual rewards program email settings do not prevent the member from participating in the FortheChef.com rewards program, the member will also be entitiled to receive additional, exclusive point offerings and offers available only to the rewards program members.
Rewards and Redemption
The amount of points necessary to earn a reward is determined by FortheChef.com in its sole discretion and may be changed without prior notice to the member. The member may redeem points on FortheChef.com by signing into their online account. Points may not be used towards purchases of FortheChef.com gift certificates, gift cards, charitable items, promotional value sets, sales tax, or shipping charges. We reserve the right to change rewards and point values, how the member earns points and reaches each program tier, and how we evaluate and reward the member’s eligible purchases and other program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the rewards program or for any program tier, the number or types of rewards the member may receive or earn in any given tier, in a given time period, and/or for the duration of the program. Rewards can only be redeemed on FortheChef.com unless otherwise authorized by FortheChef.com.
Points have no cash value, are non-negotiable, and cannot be redeemed in whole or in part for cash. Only the member (who has created an account with FortheChef.com) paying for products in a qualifying purchase may accumulate points or rewards. Points do not constitute property of any member or other person. Points may not be brokered, bartered, pledged, gifted, sold, or otherwise transferred for consideration, other than by FortheChef.com or as expressly stated and provided for in this Agreement. Any receipt or use of points in violation of the terms and conditions herein will render such points void. Neither accounts, rewards, or points may be shared or combined and are not capable of being combined or transferred to any other type of FortheChef.com promotion or award.
After 366 days of inactivity, points may expire. Inactivity is defined as a period in which a member earns no points, makes no purchases, and redeems no points. An email will be sent to notify the member about expiring points unless the member has chosen to opt-out of email communications.
Customers will automatically be entered into the Chef’s Insider Rewards program once they create a FortheChef.com account. There is a limit of 1 account per person. Rewards points cannot be exchanged for cash and have no cash value. Further, by accepting the rewards points, each customer agrees to release and hold harmless FortheChef.com, its licensees, affiliates, subsidiaries, merchant partners, advertising and promotion agencies and their respective directors, officer, employees, representatives and agents from any and all liability for any injuries, loss or damage of any kind of person, including death, and property, arising in whole or in part, directly or indirectly, from acceptance, use or misuse of the rewards discounts or participation in any FortheChef.com Rewards program-related activity.
We reserve the right to deactivate multiple accounts established by the same person. It is the member’s responsibility to maintain the confidentiality of their Account Information, and the member is responsible for all use of the Site accessed through it.
FortheChef.com is not responsible for communications or rewards points lost due to an inaccuracy in or change of address or other contact information. FortheChef.com reserves the right to cancel, modify, or restrict any aspect of the program at any time with or without notice. Membership in the Chef’s Insider reward program may be revoked at any time. Membership is nontransferable.